We endeavour to deliver all machines in stock within 3 working days of receiving payment. However, planned delivery days can be arranged to suit you.
For machines or tooling that require a custom build the delivery time can range from 4 to 8 weeks depending on the complexity of the build. During this build time we will have continued contact to provide progress updates and arrange delivery times that suit.
All deliveries are free of charge.
For all our custom built machinery we require a non-refundable deposit (NRD) to ensure the item will be reserved for you while it is in production. The NRD amount is 30% for all machinery including tooling and custom formulation of tablet excipients. When we are dealing with custom tooling, the NRD is 100%.
S3B Machinery UK want to ensure our customers receive 100% Customer satisfaction. Therefore, we are happy to give our customers 100% refund or exchange on all defective or damaged items or items that do not match the the sample or description. If you do decide that you would like to return your item you will be responsible for the return shipping, all returns and exchanges must be made within 14 days. We do not accept the return of items that have been used, all items must be in an unused condition.
If you are looking for an upgrade we will consider buying back your old machine purchased from S3B Machinery UK based on the machines condition at the time of upgrade or discount the value from any further purchase.
If you are returning an item because you no longer need or want it there will be a 20% restocking fee.
All refunds will be issued within 14 working days after we have received the item back.